Knowledgebase
I Haven't Received My Login Details
Posted by Paula Brett on 06 December 2011 10:46 PM
If you haven't received your login details, please check your spam/trash folder as often the login details email is directed there. If you cannot find it, please submit a support ticket to the appropriate department detailing your full name (the name you used to make your purchase), the date you purchased, your payment method (Clickbank, Paypal etc.), your payment receipt ID, the payment email address. Please remember that whatever email address you used to pay via Clickbank or PayPal will be the email address your login details will be sent to. If you provide all this information in the initial ticket, we can solve your problem in one go, if not, there will be emails going backwards and forwards asking for this information and things will take longer.
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